BMC Remedyforce- ITSM in the CLOUD

            

Remedyforce: Modern IT service management in the cloud

BMC Remedyforce is built on Salesforce1—the world's most widely used cloud platform—to deliver complete IT service management functionality with the secure social, mobile, and collaborative capabilities users expect.

  • Intuitive administration and configuration keeps you focused on delivering business value.
  • Seamless upgrades ensure you get the most value from your Remedyforce investment.
  • Personalized self-service gives users new access to service offerings.
  • Automation and integration reduce manual labor and streamline service delivery.
  • Dashboards and analytics drive information sharing and informed decisions.

 

Hot Points

  • It's Modern: Remedyforce enables the creation a modern IT environment with automated self-help service and comprehensive control of IT resources. 
  • Unparalleled security, performance, and reliability:Built on Salesforce.com, Remedyforce enables     consolidation of IT services across multiple departments into a single, shared service center. 
  • Comprehensive IT management: Facilitates more control over incident, problem, change, release, service request, and service level management. 
  • Speedy self service: Cut service desk wait times down from more than 5 minutes to 45 seconds. 
  • Fast, effective analysis: Resolve 90% of IT issues on the first call, show key business metrics in real time, and easily discover additional detail.
  • Drag-and-drop ease; Quickly and efficiently deploy new technologies across multiple platforms, configure solutions without having to write code, and manage solutions with minimal staff.
  • No software or hardware to install or manage: Save time and avoid heavy maintenance with a cloud-based IT service management solution that is easy to install, deploy, upgrade, and maintain.

Hop in the seat!

Dive deeper into what Remedyforce can do for your business and take a closer look -     

You will love it!

Here are some great reasons why others use Remedyforce:

  • Eliminates up to 50% of inquiries and maximize productivity with comprehensive self-service.
  • Reduces the risk and cost of unplanned changes with advanced scheduling.
  • Provides agents with full visibility across processes and teams.
  • Collaborates using Chatter, an integrated social media platform for IT and business users.
  • Configures hash tags (#) in Chatter to simplify and accelerate issue resolution.
  • Shows key business metrics in real time.
  • Has powerful, valuable add-ons

Remedyforce delivers everything you need to quickly implement a comprehensive solution, and also enables you to extend your capabilities with a range of useful add-ons.

....and Remedy force integrates with BMC Asset Core

 the most comprehensive and complete end to end IT Asset Management Solution with CMDB
Asset Discovery & Gamification

 

  • Find and map all your network assets with automated tools.
  • Improve IT staff performance, motivate behaviors, and drive collaboration.
  • License management
  • Help achieve compliance and save money by ensuring maximal use of all assets.
  • Patch management
  • Automatically push information to an asset.
  • Project and portfolio management

 

Full Remedyforce documentation can be found here