ITSM Requirements - what do you actually need?

 

KKC take you through a requirements process and assess your needs and features desired against the most suitable options available.  Below is a summary of the features of BMC FootPrints which makes an excellent choice for a non-complex ITSM Solution with far reaching use for an On-Premise directive and alternatively, BMC Remedyforce offers similar features for in the CLOUD on a subscription model. 

Click here to see a sample of a requirement list which can be downloaded for your own assessment and send back to us, we will save you time and money in the exploration process.

The example below is the requirement list filled out with a solution matched.

FEATURE
NEED   Yes/No
BUSINESS PROCESS AUTOMATION
YES
CHANGE MANAGEMENT
YES
LIVE CHATTER
YES
CMDB - CONFIGURATION MANAGEMENT
YES
CONTRACT MANAGEMENT
YES
CONFIGURABLE WITHIN
YES
CRM BRIDGE
YES
DASHBOARD REPORTING
YES
DEPLOYMENT MANAGEMENT
YES
DESKTOP MIGRATION
YES
DISCOVERY - ASSETS AND SOFTWARE
YES
INCIDENT MANAGEMENT
YES
ITAM - IT ASSET MANAGEMENT
YES
ITIL- 14 PROCESSES
YES
INVENTORY & CI MANAGEMENT
YES
KNOWLEDGE BASE
YES
LDAP INTEGRATION
YES
MOBILITY ACCESS AND CONTROL
YES
ON-PREMISE
EITHER
PATCH MANAGEMENT
YES
PROBLEM MANAGEMENT
YES
RELEASE MANAGEMENT
YES
REMOTE CONTROL
YES
REPORTS
YES
REQUEST MANAGEMENT
YES
SAAS OPTION
YES
SELF - SERVICE
YES
SERVICE CATALOG
YES
SLA & KPI MANAGEMENT
YES
SINGLE-SIGN-ON
YES
SOFTWARE AUDIT
YES
SOFTWARE COMPLIANCE
YES
SQL CONNECTORS
YES
WORKSPACE CONTAINERS
YES
SOLUTION MATCH
 
You may use our assessment list to work out your needs DOWNLOAD LIST