Track-It! 2018 latest Version comparison table and releases

Track-It! 11.x vs. Track-It! 20xx

The following table compares the features available in the Track-It! 11.x versions of the product versus the features available in the newer version of Track-It!

This page will be updated with each new release of Track-It! to keep you informed of the available functionality in the new version. 

Current Release
Modules

Track-It! 11.x

Track-It! 2017

Track-It! 2018 Release 1 20.18.01

Track-It! 2018 Release 2 20.18.02

Track-It! 2018 Release 3 20.18.03 Track-It! 2018 Release 4 20.18.04
May - November 2017 January 2018 May 2018
TBD TBD
Customizable Dashboard with drill down (tick) (tick) (tick) (tick) (tick)
Help Desk (tick) (tick) (tick) (tick) (tick) (tick)
Solutions/Knowledge Management (tick) (tick) (tick) (tick) (tick) (tick)
Self Service Portal (tick) (tick) (tick) (tick) (tick) (tick)
Crystal Reports replaced with Track-It! report  (tick) (tick)   (tick) (tick)  (tick) 
Change management  (tick) (tick) (tick) (tick)
Inventory/Asset Management (tick) (tick) (tick) (tick) (tick)
Barcode* (tick) (tick)
Software License Management  (tick)   (tick)
Purchasing (tick)   (tick) (tick)
Training (tick)   (tick)
Library (tick) (tick)
Survey (tick)   (tick)
Remote Control (tick)   (tick) (tick) (tick) (tick)
Password Reset (tick) (tick)
Multiple browser support (tick) (tick) (tick) (tick) (tick)
Form customization (tick) (tick) (tick) (tick) (tick)
Business Rules Engine (tick) (tick) (tick) (tick) (tick)

Native mobile apps

(tick)

Patch Management*

(tick)

Software Deployment*

(tick)

Mobile Device Management*

(tick)

Power Management*

(tick)

Compliance Management*

(tick)
Current Release
Administrative Features

Track-It!

11.x

Track-It! 2017 Track-It! 2018 Release 1 20.18.01 Track-It! 2018 Release 2 20.18.02 Track-It! 2018 Release 3 20.18.03 Track-It! 2018 Release 4 20.18.04
May - November 2017 January 2018 May 2018 TBD TBD
Email to Ticket (multiple inboxes) (tick) (tick) (tick) (tick) (tick) (tick)
Multiple Self Service Languages (tick) (tick) (tick) (tick) (tick) (tick)
Self Service Required Fields (tick)   (tick)
IMAP/POP3 Email Support (tick) (tick) (tick) (tick) (tick) (tick)
Exchange Web Services Support (tick)       Depends on user feedback
Directory Importer – Active Directory (tick) (tick) (tick) (tick) (tick) (tick)
Directory Importer – LDAP (tick)       Depends on user feedback
Directory Importer Scheduling (tick)   (tick)
Directory Importer – Multiple Active Directory support (tick) (tick) (tick) (tick)
Scheduled Tickets (tick)   (tick) (tick) (tick)
Date Math in filters/rules (tick)   (tick) (tick) (tick)
Multiple Technician Languages (tick)   (tick)
Round Robin     (tick)
Data segregation     (tick) (tick) (tick) (tick)
Full Audit Trail (tick)   (tick)
Web Services/APIs (tick)
Language Support
English (tick) (tick) (tick) (tick) (tick) (tick)
Spanish (tick) (tick) (tick) (tick) (tick) (tick)
French (tick) (tick) (tick) (tick) (tick) (tick)
German (tick) (tick) (tick)
Language Editor (tick) (tick)

* These features will be added to the Track-It! platform in subsequent releases.

All of the future product plans and releases described herein relate to BMC’s current product development considerations, which are at the sole discretion of BMC and are subject to change and/or cancellation at any time. BMC cannot and does not provide any assurance as to whether these plans will result in any future releases of the nature described. These future product plans should not be viewed as commitments on BMC’s part and thus should not be relied upon in customer purchase decisions.