TRAINING: BMC Remedyforce

CourseDescriptionLocation
Remedyforce Administration This online course explains the concepts and procedures about the administration and configuration of BMC Remedyforce. These concepts and procedures will help administrators to use the application and configure the essential settings for an organization. Click Here
Remedyforce Incident Management and Problem Management The Incident Management & Problem Management online course is designed for BMC Remedyforce administrators and helpdesk staff. This self-paced course introduces participants to features and functionality of the Remedyforce Incident Console, Task Console, and Problem Console. Participants will learn important concepts and processes for managing incidents and problems, and will leave the course with an understanding of how to use BMC Remedyforce to effectively create, manage, and work with incidents, tasks, broadcasts, and Problem records. Click Here
Remedyforce Change and Release Management

This online course explains the concepts and procedures of Change Management and Release Management. These concepts and procedures will help change managers to configure data, create and manage Change Requests, create change assessments, and use the approval process to approve Change Requests. The concepts and procedures will also help change managers to use the change schedule, and create and work with projected service outages, in BMC Remedyforce.

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Remedyforce Configuration Management

This online course explains the concepts and procedures of Configuration Management. These concepts and procedures will help change managers to create, manage, and work with configuration items (CIs) in BMC Remedyforce.

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Remedyforce Service Request Management

This online course explains the features of Service Request Management of BMC Remedyforce. Additionally, this course explains the concepts and procedures about service requests. These concepts and procedures will help staff users and change managers to create service requests using Request Definitions, in BMC Remedyforce.

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Remedyforce Service Level Management This online course explains the concepts and procedures of Service Level Management for staff users and Change Managers. Additionally, this course explains the concepts and procedures of agreements and service targets. These concepts and procedures will help Change Managers to create agreements and configure service targets. Click Here
Using the Remedyforce Self-Service Portal This online course explains the features, concepts, and procedures of the Self Service portal. These concepts and procedures will help client users to use the Self Service portal to manage tickets, create service requests, and work with approvals, quick links, and Broadcasts, in BMC Remedyforce. Click Here